MARKERS & MONUMENTS
TributeDirect provides one (1) hour of free pre-sale assistance for cemetery coordination and design consultation.
Upon receipt of the total purchase price of the marker/monument, or fifty percent (50%) down payment on a markers/monument that cost $2,000.00 and above:
TributeDirect shall provide a Scale Drawing and allow one (1) revision per order without a customer incurring additional fees.
If a customer wishes to cancel the order after receiving a Scale Drawing:
- TributeDirect will issue a refund of funds received less fifteen (15%) of the total purchase price as compensation for coordination and design services rendered.
- To initiate a refund, a WRITTEN REQUEST must be submitted to TributeDirect.
After a Scale Drawing has been SENT to the customer, it must be approved and sent to production within six (6) months of the purchase date.
- If this requirement is not met, TributeDirect reserves the right to either cancel the order or extend the order for another three (3) months at the prevailing TributeDirect purchase price and shipping fees.
- If an order is cancelled by TributeDirect, TributeDirect will issue a refund of funds received less fifteen (15%) of the total purchase price as compensation for coordination and design services rendered
After a Scale Drawing has been APPROVED by customer and the stone has been ordered:
- NO REFUND WILL BE AVAILABLE.
- The stone will not be ordered until TributeDirect receives the full purchase price of the marker/monument.
Shipping, applicable cemetery, and installation fees must be paid prior to the marker/monument shipping to its final destination.
If a marker or monument is damaged upon delivery to its final destination, TributeDirect will replace the marker/monument at no additional costs to the Customer, if the following requirements are met:
- TributeDirect must be notified of the damage within twenty-four (24) hours of delivery by calling 1.800.994.3070.
- TributeDirect receives photographic evidence of the damage within ten (10) business days.
CASKETS
Once a casket is shipped from TributeDirect's warehouse, no refund may be obtained by the customer.
If a casket is damaged upon delivery to its final destination, TributeDirect will issue a full refund or replace the casket at no cost to the Customer, if the following requirements are met:
- The damage must be noted on the shipper's delivery receipt by the receiving party
- TributeDirect must be notified of the damage within four (4) hours of delivery by calling 1.800.994.3070.
- TributeDirect must receive photographic evidence of the damage within ten (10) business days.
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